Tagged: Analytics RSS

  • Ben 9:46 on Saturday, October 31, 2009 Permalink | Reply
    Tags: Analytics, , Evidence-Based Policy, Fraud Detection, Google, GPS, Mobile   

    Link Post: Google GPS, Fraud Detection and PolitiScience 

    A number of interesting links came through the Twitterverse this morning, so I’m putting them here to share/remember.

    Enjoy!

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    ShortURL for this post: http://wp.me/pnqr9-3g

     
  • Ben 14:23 on Sunday, October 4, 2009 Permalink | Reply
    Tags: Analytics, , , , ,   

    Music to a Data Geek’s Ears 

    “If you are looking for a career where your services will be in high demand, you should find something where you provide a scarce, complementary service to something that is getting ubiquitous and cheap. So what’s getting ubiquitous and cheap? Data. And what is complementary to data? Analysis. So my recommendation is to take lots of courses about how to manipulate and analyze data: databases, machine learning, econometrics, statistics, visualization, and so on.”  Hal Varian, Chief Economist at Google

    Me suffer from confirmation bias? Never!
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  • Ben 15:50 on Sunday, September 20, 2009 Permalink | Reply
    Tags: Analytics, , , ,   

    A Nifty Trick for Transforming Categorical Data 

    Categorical variables with lots of options (e.g., country of origin, occupation, postcodes) can be problematic when regression modelling; they have to be dummy coded and use many degrees of freedom, increasing the potential for model overfitting.  The typical approaches to dealing with this are to:

    • Discard the variable if it doesn’t appear it will be a good discriminator. It is sometimes hard to tell this up front when you have loads of categories.
    • Roll the categories up into larger sets based on conceptual similarity.  This can work for ordinal or geographic data, but is more difficult for purely nominal variables.  There is also the risk that you’ll ‘average away’ some of the predictive value in the variable.
    • Use a statistical technique (e.g., a decision tree) to work out groupings of categories based on their discriminative power.  This may make for groupings that are hard to explain.

    Another option I’ve recently come across is to convert the categorical variable to a metric-level variable using historic response data.  For instance, say you’ve been collecting your customer’s postcodes for a while and are looking to employ this variable in a predictive model.  Perhaps you are predicting response to a mailing offer (or something similar) which has been running for at least one learning cycle.  A potential way to deal with the ‘too many categories’ problem would be to calculate the proportion of people contacted in each postcode during prior mailings who responded to the offer.  Voilà!  You’ve now got a metric level and continuous variable to play with.  You can apply the historic response values to any new prospects you are looking to score by matching on the postcode.

    There are at least a couple of caveats to consider when attempting this.  One is that the proportion will be less robust when you have very few people in a specific category historically (e.g., rural postcodes).  In these cases you might have to do some category roll-ups first.  Another potential issue is that it assumes historic contacts were made at random, or according to some mechanism that will also be applied in future selection processes, such that you can consider the prior contacts ‘representative’ of category membership for the purposes of your modelling.  Violations of the assumption would probably require some statistical adjustment to get around.

    If anyone sees other potential issues with this approach, or has other alternatives they use to deal with problematic categorical variables, feel free to comment!

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  • Ben 18:32 on Monday, August 17, 2009 Permalink | Reply
    Tags: Analytics, Conversions, , , ,   

    Not All Conversions are Created Equal 

    Tim Ferris posted a Google Website Optimizer Case Study the other day showing how data-based design tweaks at Gyminee (now Daily Burn) helped them increase conversions by 20% and then another 16% on top of that.  The post presents a really nice example of how simple it is to use free tools along with good landing page design principles to generate improvements in site goal performance.  That said, I’d add a couple of things to round out the article:

    1. The performance improvement was measured in number of free trial sign-ups.  There is nothing wrong with that if Daily Burn has free sign ups as a key goal.  However, it is worth noting that the improvements in free sign-ups may have had the opposite effect on conversions to paid accounts.  One reason for this is that by reducing the possible actions on the page to one (sign up for a free trial) in the second set of changes, Daily Burn may be seeing an increase in sign-ups from tire kickers who just want to see what the ap looks like.  In the past visitors could click the ‘tour’ button to do this; now they have to go via the free trial route.   If the requirement to sign up also puts some other potential purchasers off before they get a chance to see the product, the net effect of the change may be to decrease the proportion of free trialers that go on to paid subscriptions.  One of the sites I read presented an example of exactly this issue a few weeks back; I think it was Marketing Experiments but now I can’t find the article (doh). [Update: here is a different example with a similar finding ]
    2. Here is a link to the Paradox of Choice concept Tim mentioned.  I’m not so sure the original Gyminee page was overwhelming people with choice (causing choice paralysis) as much as providing too much of an opportunity to get distracted before clicking on the sign-up button.  Ultimately it doesn’t matter; the effect of the modification was positive whatever the underlying reason for the change in behaviour!
    3. Tim didn’t specify the ‘conversion marketing best practices’  behind the design changes tested in the second half of the post.  Going by the screenshots presented, these included the use of testimonials (social proof), awards (authority), and specificity (specific facts are more persuasive).  Feel free to posts others if you spot them…

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